Most orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or U.S. public holidays will be processed on the next business day. Estimated delivery for worldwide shipping is 4 to 7 business days after dispatch.

Once your order ships, you will receive an email with your tracking information. Please allow 1 to 2 business days after shipment for tracking updates to appear in the carrier's system.

If you notice an error in your shipping address, contact us immediately at contact@kovanewyork.com. We can only update an address before the order has been processed or shipped. Once an order ships, we cannot guarantee address changes.

No. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total unless clearly stated at checkout.

If your tracking shows your package was delivered but you haven't received it, please contact the shipping carrier or your local delivery office first. KOVA is not responsible for packages marked as delivered by the carrier, but if the issue is not resolved, contact our support team and we will do our best to assist.

We offer a 14-day return window from the delivery date for both opened and unopened products. Items must be returned in reasonable condition. Products damaged due to misuse, alteration, or negligence are not eligible for a refund.

To begin a return, email us at contact@kovanewyork.com with the subject line "Refund Request — [Your Order Number]". Include your name, order email, and the reason for your return. Do not send items back without contacting us first, as we need to provide you with specific return instructions.

Yes, customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect due to an error on our part. We highly recommend using a trackable shipping method, as we are not responsible for packages lost in transit.

Once your approved return is received and reviewed, refunds are typically processed within 5 to 7 business days to your original payment method. Please note that your bank or card issuer may take additional time to post the funds to your account.

The KOVA Rewards Membership is a recurring monthly subscription that costs $29.99 USD every 30 days. Active members enjoy benefits such as member-only discounts on eligible products, priority customer support, expedited order processing, and early access to selected product launches.

You can cancel your membership at any time—no phone call is required. You can either:

• Log into your customer account at kovanewyork.com and manage your subscription settings.
• Submit a request through the Cancel Membership page on our website.
• Email us at contact@kovanewyork.com with the subject line "Cancel Membership — [Your Order Email]".

Note: Please submit your cancellation request before your next scheduled billing date to avoid future charges.

Membership charges are eligible for refund requests within 14 days of the billing date for that specific billing cycle. Contact customer support to request a membership refund.

You can reach our customer support team via:

• Email: contact@kovanewyork.com
• Phone: +1 (332) 301-3813

Our team responds within 24 hours, Monday through Friday, between 9:00 AM and 5:00 PM Eastern Time.