You joined the KOVA Rewards Membership with a previous order. Membership is free for the first 15 days, then $19.95 USD every 28 days until you cancel. You were notified of this at checkout and had to accept the membership terms before paying. If you're already a member, placing another order does not charge you again.

Member-only pricing on eligible products, priority customer support, expedited order processing, and early access to selected product launches.

Cancel instantly at kovanewyork.com/pages/cancel-membership — no phone call, no waiting for a reply. You'll need the email address or card you used. Cancelling stops all future charges immediately; your benefits stay active until the end of the billing period you've already paid for.

You can also email contact@kovanewyork.com with the subject line "Cancel Membership — [Your Order Email]", or call +1 (945) 331-0793.

You can request a refund within 14 days of the charge. Submit the request at kovanewyork.com/pages/cancel-membership or email contact@kovanewyork.com, and our team will review it. Refunds are returned to your original payment method and typically appear within 5–10 business days.

Most orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or U.S. public holidays will be processed on the next business day. Estimated delivery for worldwide shipping is 4 to 7 business days after dispatch.

Once your order ships, you will receive an email with your tracking information. Please allow 1 to 2 business days after shipment for tracking updates to appear in the carrier's system.

If you notice an error in your shipping address, contact us immediately at contact@kovanewyork.com . We can only update an address before the order has been processed or shipped. Once an order ships, we cannot guarantee address changes.

No. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total unless clearly stated at checkout.

If your tracking shows your package was delivered but you haven't received it, please contact the shipping carrier or your local delivery office first. KOVA is not responsible for packages marked as delivered by the carrier, but if the issue is not resolved, contact our support team and we will do our best to assist.

We offer a 14-day return window from the delivery date for both opened and unopened products. Items must be returned in reasonable condition. Products damaged due to misuse, alteration, or negligence are not eligible for a refund.

To begin a return, email us at contact@kovanewyork.com with the subject line "Refund Request — [Your Order Number]". Include your name, order email, and the reason for your return. Do not send items back without contacting us first, as we need to provide you with specific return instructions.

Yes, customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect due to an error on our part. We highly recommend using a trackable shipping method, as we are not responsible for packages lost in transit.

Once your approved return is received and reviewed, refunds are typically processed within 5 to 7 business days to your original payment method. Please note that your bank or card issuer may take additional time to post the funds to your account.

You can reach our customer support team via:

• Email: contact@kovanewyork.com
• Phone: +1 (945) 331-0793

Our team responds within 24 hours, Mon-Sat 11:00 AM and 7:00 PM Eastern Time.